Will Change In Blue Dart Directorate Improve Their Performance ?

Blue Dart recently announced about some changes they got in their top management. I think this was a much needed change.

Offlate, Blue Dart‘s service has been pathetic. Hardly anyone’s speaking good about their service. If they think they’ll get away with this, they have NO IDEA how bad word of mouth publicity will hit their business, especially when it’s happening online and almost every other Indian has access to internet facilities.
Any business depends heavily on customers (except for those Business to Businesses), and such businesses should go an extra mile to take care of and serve their customers needs. Blue Dart has done a shabby job in this area. The number of people complaining and who are unsatisfied with Blue Darts service and customer service are increasing every day, which is not good for their business at all.
Hopefully the new management will look into this issue and address it at the earliest.